CSAJamaica.com is strictly an online retailer, there is no physical store. We are just like the major foreign websites except we are Jamaican owned and operated. All orders must be made online via our website or email for large orders.

In order to purchase from us, we request that you create an account with us. Your account allows you to track your order history, modify your address book entries and most importantly saves time by preventing you from re-typing your contact/delivery details every time you place an order. Your account information will also be used to contact you for collection of purchases, so it is important that all details are accurate and current.

If you have forgotten your account password, you can retrieve your password via email by visiting our account page. On the account page, enter the email address you used during signup then click on the "Forget Password" link. A random password will be generated and sent to your email address. Retrieve that password and use it to log in.

To change your account details, click here. This will allow you to change any/all of your account details. Please Note: If you are not currently logged in, you will be prompted to login before you can change your account details including your email address, password and delivery address.

Yes. In no way, shape or form do we believe in selling or sharing your personal information. The information you provide to us is never given out, sold or made accessible to anyone. We feel very strongly about promoting privacy on the Internet and as a result we adhere to some basic rules, which include to never distributing our customers private information to anyone. You can be sure that the details you enter when signing up for an account with us will remain in one, and only one database, ours.

Ordering from us is easy, just browse through our online catalog and click on product/s that interest you. If you would like to purchase a product, simply specify the number of units you would like to purchase and click the "Add to Cart" button. If you would like to buy different products just add them to your cart with the "Add to Cart" button (You don't have to check out each product separately). You will then be redirected to your shopping cart which displays all of the products you have added to your cart. If you would like to proceed to checkout and pay for your item(s), click the "Go to Checkout" button and you will then be directed to the step by step payment procedure where you choose your payment method and shipping address.

Please make sure you have completed the Confirmation page by hitting "I confirm my order” button . An order confirmation email will be sent to your nominated email as soon as you have completed your order. If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. Please check your Spam folder for the your order confirmation email and be sure to add our email address to your address book. You may wish to contact our Customer Service Department at 876 545 0439 to make sure your order was received.

We only accept orders via our website or by email. Email orders are only accepted for large orders and should include a contact name, address, email address, and payment method. Customers who order via email would have already established a business relationship with csajamaica.com. Please call customer care at 876 545 0439 if you are interested in such an arrangement.

Simply email us by replying to the original order confirmation email or contact our Customer Service Department at 876 545 0439 before your order is shipped.

Pick up of any purchases can be done on Half Way Tree Rd (Kingston). Shipping is also available via Tara couriers for across the island and round town delivery can be arranged for communities in the Half Way Tree area . Please note that all shipping cost is borne by you the customer unless otherwise stated. Should these methods prove inconvenient, we are open to discuss alternate delivery methods.

All orders are dispatched for delivery within 48 hours of payment confirmation. You are always updated by one of our sales representative of the status of your order either by phone or email. Order statuses can also be checked via the my account section on our website.

Upon placing an order, two emails are automatically sent to the email address you provided when you signup. One email contains your order confirmation and summary and the other your order status which usually states "preparation in progress". If the emails are to your SPAM folder simply add our email address to your contacts and that will ensure you always get your invoices and any correspondence from us.

Upon payment confirmation and delivery of your purchases, your order will be updated and your invoice will be accessible via the my account page. Your invoice is in PDF format and can be downloaded and saved or printed at your convenience.

All products are new and come in their original packaging unless otherwise stated.

There are a few ways this can be done and the processes have been listed below:
Please Note - Important
- In order to change your details, you will need to be logged in. Click the "My addresses" link and add or update your addreses
- This will not adjust the shipping details of currently pending orders, these changes will only affect new orders entered after the details were changed.
- If you have an order pending and require the shipping address to be changed or corrected, please call us to ensure this is done straight away. We will not be held liable should you not call to confirm the address change before your order leaves our warehouse.
- Add or Edit/Delete Addresses in your account - (prefered method)

Your address book is used to permanently store a list of shipping addresses for your orders. You can add as many entries to it as you like. Any address in your address book can be chosen as the delivery address for your order when you are using the checking out to complete your order.
Your address book can be found by clicking the "Address Book" on the left side of our website.
Click here to go to your address book (login required).

- Add or Edit/Delete Addresses during checkout -
When you are using the "Checkout" this will default to the last shipping address used, however the is an option to "Add Address" & "Edit Address".
"Add Address" will create another delivery address for you to choose from.
"Edit Address" will allow you to adjust or remove the address in the list.

Yes, all products sold on csajamaica.com are already in Jamaica.

Unfortunately, we do not have a reseller or volume discount programs available at this time. For your convenience, all of our lowest and current available pricing is posted on our web site on a daily basis. We have occassional sales and promotions that are posted on our website for customers to take advantage of.

Csajamaica.com is owned and operated by Customized Systems and Accessories, a business geared towards providing a modern yet affordable alternative to shopping in a store.